Measuring 64 square meters and above, Grand Suites in the Grand Tower feel particularly spacious and feature entirely separate living areas with floor-to-ceiling windows providing unobstructed views of Cotai or the south bank of the Pearl River. The Grand Suite also features a contemporary marble bathroom with a deep-soaking tub, twin vanity areas and a glass-walled rain-shower. Each Grand Suite is also equipped with the latest technology to anticipate guests’ needs, including bedside lighting and an AV control panel transmitting iPod, camera and laptop data through two 42-inch plasma TVs.

Check-in time and policies

Check-in time: 3:00pm
Check-out time: 11:00am

Early arrivals and late departures

Early check-in and late check-out are subject to availability. An additional surcharge may apply to late departures past the specified time. Alternatively, our friendly Bell Desk will store your luggage at any time without charge, so you may check in and use the facilities until your room is ready or check out and leave your bags there until you are ready to depart.

Guaranteed reservations and deposits

All online hotel reservations must be guaranteed with a valid credit card. Certain arrival dates and rates may require a deposit. Please check the terms and conditions for full deposit requirements when you make your booking online.

Cancellation policy

Should you need to cancel your booking, please advise us by 6:00pm on the day prior to your scheduled arrival day or you will be charged for that night’s accommodation.

Credit cards

We accept the following credit cards at Grand Hyatt Macau :

  • American Express
  • Union Pay
  • JCB
  • MasterCard
  • Visa